Kenneth Purcell

Kenneth's Latest Posts

[Hotel Online] Lifestyle is the New Trend in Loyalty

This article was published on Hotel Online on January 31, ...

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20 Loyalty Tech Trends For 2020

I have been working in loyalty tech for more than 20 years ...

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Connecting Millennials With Travel Rewards

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Facilitating Healthy Eating or Special Diet Restriction Requests At Hotels Can Be Much Simpler

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Which lodging brands are leading the pack in personalization?

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importance of microburn opportunities from hotel loyalty

Microburn: The Next Trend in Points-Based Loyalty

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What is the Real Value of Status Matching?

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The Loyalty Arms Race

This piece originally appeared in "Winning the Engagement ...

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The $28 Billion Opportunity for Hotels

Ancillary bookings represent a significant opportunity for ...

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The Future of Room Service Exclusive Research
Travelers' demand for local cuisine is growing. Do dining delivery startups have the opportunity to disrupt traditional room service?