Client-centricity is at our core
From the design of our platform, to our ongoing engagement model and feedback process, our clients are at the heart of everything we do.
We Measure What Matters
It's not enough to say you are client-centric. At iSeatz, we believe you cannot improve what you cannot measure, so we implement a consistent feedback loop to ensure we are meeting the highest levels of client satisfaction.
Focused on Client Satisfaction
We measure client satisfaction at regular intervals, with company goals tied to performance
Recommended by our clients
Our clients gave us a 74+ NPS score, which outperforms the industry average of 38
Driving Mutual Success
We also track end-user satisfaction because we know that when our clients succeed, we succeed
A Dedicated Team
Onboard with ease
Our highly-configurable platform and support team make onboarding seamless.
Our Product and Delivery team will work closely with your business and operations stakeholders and tech teams to build an implementation plan and establish effective project controls.
A Proven Process
Our experienced customer success team will act as an extension of yours, ensuring continuous, proactive support and ongoing innovation.
We set up transparent communication channels and standardized procedures to address areas including billing inquiries, servicing, incidents, and quality assurance.
Our Customer Success, Product, and Business Intelligence teams constantly monitor program performance. We work with your team to tag campaigns for attribution and to optimize them to meet your goals and KPIs.
Detailed reporting and forecasting means you'll stay ahead of the curve and be able to make smart program investments that drive success. Our tailored client roadmaps will enable you to leverage additional features and functionality to continue to meet and exceed your customer engagement goals.
The OneView analytics and intelligence dashboard provides tailored reporting and analytics on e-commerce, personalization, and more to help you optimize the booking process and maximize member value.
Identify visitor location and device type, new versus current customers, and more. OneView provides detailed insights into your audience, including daily and weekly trends, so you can best personalize and market your portfolio of rewards.
Optimize your website content and performance with OneView website metrics. OneView shows how your site is performing across sessions, pageviews, time on site, exits, and progression so that you can drive more customer conversions.
Get real-time access to booking reporting by type and location, average and gross value, cancellations, top searches, and daily and weekly trends. OneView's detailed reporting allows you to merchandise your loyalty portfolio for maximum results.
Built for Your Business
Our platform is built with your business in mind. Our highly-configurable framework adapts to meet your program needs and brand standards, to drive engagement with your customers.
As a B2B first organization, we are focused on driving results that help your brand connect with your customers. Client feedback is a critical component of our product development process.