---
title: "Phocuswright Research: The Future of Room Service"
description: "We surveyed thousands of travelers and results are in: guests want affordable, delicious, and convenient local food from the comfort of their hotel room."
image: https://www.iseatz.com/hubfs/dining-delivery-integration-1-iseatz%20copy.jpg
---

[iSeatz](https://www.iseatz.com/)

# Room Service Reinvented

 Travelers' demand for local cuisine is growing. Do dining delivery startups have the opportunity to disrupt traditional room service?

![PhocuswrightLogo-Primary-white](https://www.iseatz.com/hs-fs/hubfs/PhocuswrightLogo-Primary-white.png?height=50&name=PhocuswrightLogo-Primary-white.png) + iSeatz

### Download Research

![Phocuswright-Whitepaper-Asset](https://www.iseatz.com/hs-fs/hubfs/Phocuswright-Whitepaper-Asset.png?width=300&name=Phocuswright-Whitepaper-Asset.png)

It's almost 2020. Travelers are looking for innovative solutions to combine convenience and privacy with delicious, local food. And the number of hotels offering room service has dropped nearly 60% since 2012.

We surveyed hundreds of travelers for their thoughts on room service, food delivery, and dining while traveling and you won't believe the results!

- 80% of travelers say "local food" is one of the most important parts of their travel experience.
- More than 50% of travelers have already used a food delivery app while staying at a hotel.
- 60% of loyalty program members want to earn/redeem points for dining!

## download exclusive research

 Loyalty Tech Built in New Orleans

## Legal

- [© iSeatz 2026](https://iseatz.com/)
- [ Privacy Policy ](https://www.iseatz.com/en/iseatz-privacy-policy)
- Cookie Settings

 Cookie Settings