Who Provides Support for Snowflake Reader Accounts?

If you need support for your Snowflake Reader Account, the Data Solutions team at iSeatz is here to help. Whether you’re encountering an issue, a bug, or have a request for new functionality, we’ve got you covered. However, the process for requesting support depends on the type of assistance you need.

Issues, Concerns, and Bugs

If you encounter a technical problem, such as:

•Missing or unexpected data

•Trouble connecting a BI tool (e.g., Tableau, Power BI)

•Errors running queries

These issues should be logged through ServiceNow. Please follow your organization’s process for submitting a ServiceNow ticket to iSeatz, and the iSeatz Data Solutions team will address it promptly.

For Feature Requests

If you’re requesting new functionality, such as:

•Access to additional datasets or views,

•Custom pre-built queries,

•Enhancements to how data is shared or structured

These requests should be directed to the colleague within your organization who manages the relationship with iSeatz. They will work with our team to evaluate and prioritize the request.

Why the Two Approaches?

This separation ensures that:

•Issues and bugs are quickly routed to the right technical team for resolution.

•Feature requests are aligned with your organization’s overall strategy and priorities before being considered for development.

Still Unsure?

If you’re unsure which path to take, start by consulting your organization’s relationship manager for iSeatz. They can guide you to the appropriate next steps.

The Data Solutions team is committed to ensuring your Snowflake Reader Account supports your needs—whether you’re troubleshooting a problem or exploring new possibilities!